Support Services


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A variety of Support Services ensure that you can always work and learn:

Technical Support

Whether you need tips on using specific features, want to report an issue, or have an enhancement suggestion, the MicroEdge Technical Support team is ready to hear from you. Flexible options for contacting Support make it even easier to get the assistance you need – choose from online, email, or phone to reach out for assistance. Our support specialists are dedicated to delivering superior client service and timely resolutions to critical technical issues.

Blackbaud.com

The Blackbaud Support portal located at www.blackbaud.com/support is your "go to" resource center for technical support, knowledge and expertise about your MicroEdge solutions. This client portal gives you easy, online access to a wealth of resources. Best of all, it’s accessible at any time, from anywhere – 24 hours a day, 7 days a week. It provides:

  • Knowledgebase - an easy self-help site that includes product documentation (user guides, help files, system requirements), YouTube videos, and articles written by support analysts.
  • Blackbaud Community - connect with your peers and find helpful hints and resources.
  • Case Creation - you'll still be able to create cases online, only now you'll create them from the same place where you are accessing the other great customer support resources! You'll also be able to view the last 3 years of your previous case history.

You'll need to create a Blackbaud.com account, if you don't already have one. If you are already registered on Blackbaud Community, you will use that account information to access the Blackbaud Support portal.

To create your account, just follow the steps below:

1. Go to https://signin.blackbaud.com/signin/sign-up
2. Complete the form to update your account. (Note: you will use your work email address to register, e.g. jane.doe@acmefoundation.org
3. Once you see yourself logged into your new Blackbaud.com account, you’re done!

You can find more helpful information at the link below:
Login Help: Blackbaud Login Help
Learn about Blackbaud's great Support Resources!


Educational and Training Events

Stay ahead of the curve by learning the latest best practices for grants and foundation management at MicroEdge events.

The annual MicroEdge Solutions Conference is a comprehensive compilation of education, training, industry updates and networking activities. Hear from industry thought leaders about emerging trends in philanthropy, gain valuable insight from MicroEdge staff about the effective use of technology to develop streamlined processes, and connect with your peers for inspiration and real-world ideas you can use right away.

Regional User Group Workshops provide ongoing education and training to expand your knowledge of MicroEdge solutions. These free, interactive workshops are a forum for our clients to exchange new ideas and tips for improved philanthropic practices.


Contact Technical Support

AngelPoints, GIFTS, GIFTS Alta, and GIFTS Online Support
Phone: 877.704.3343
Online: Click the Support tab at the top of any page on Blackbaud.com and then click Case Central to create a new case.
Technical Support Hours: Monday – Friday, 8:30am–8:00pm (ET)

FIMS and FoundationPower Support
Phone: 800.256.7772
Online: Click the Support tab at the top of any page on Blackbaud.com and then click Case Central to create a new case.
Technical Support Hours: Monday – Friday, 8:30am–8:00pm (ET)

Australia Clients
Finrea Pty Ltd.
172 Belgrave-Hallam Road
Belgrave South VIC 3160
Tel: 1800 787 639
Email: giftssupport@finrea.com.au

Clients who experience a critical issue with their hosted system outside of Technical Support hours can report it by calling MicroEdge Afterhours Critical Support (MACS) at 855.650.3264. This number should only be used for critical issues on hosted systems. For issues with installed systems or non-critical issues, please call during regular Technical Support hours, Monday – Friday, 8:30am–8:00pm (ET).