Support Services


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A variety of Support Services ensure that you can always work and learn:

Technical Support

Whether you need tips on using specific features, want to report an issue, or have an enhancement suggestion, the MicroEdge Technical Support team is ready to hear from you. Flexible options for contacting Support make it even easier to get the assistance you need – choose from online, email, or phone to reach out for assistance. Our support specialists are dedicated to delivering superior client service and timely resolutions to critical technical issues.

PowerME

PowerME is your "go to" resource center for technical support, knowledge and expertise about your MicroEdge solutions. This client portal gives you easy, online access to a wealth of resources. Best of all, it’s accessible at any time, from anywhere – 24 hours a day, 7 days week. It provides:

  • Dynamic & relevant updates: Easy access to vital information such as Recent Product Updates, Upcoming Trainings, Best Practices, and System Status of hosted products.
  • Tracking of Tech Support Cases: Submit and track the progress of technical support cases online.
  • “Self-service” expertise with a comprehensive collection of Solutions: Access detailed resolutions to common support issues. View available articles, recorded trainings or available training classes that address your issue or need.
  • Downloadable Library Content: Fast and easy access to important files such as user guides and training documentation. You can even subscribe to documents, files, or all items in a given category, so you’ll be notified when there are updates.
  • User Forums: Share ideas, solutions and best practices online with thousands of other users and MicroEdge staff.
  • The Ideas Community: Submit ideas for product enhancements or provide valuable feedback.
PowerME Login

Don’t have a PowerME login?

Contact us at helpdesk@microedge.com to request a login (please include your full name, organization and phone number).


Educational and Training Events

Stay ahead of the curve by learning the latest best practices for grants and foundation management at MicroEdge events.

The annual MicroEdge Solutions Conference is a comprehensive compilation of education, training, industry updates and networking activities. Hear from industry thought leaders about emerging trends in philanthropy, gain valuable insight from MicroEdge staff about the effective use of technology to develop streamlined processes, and connect with your peers for inspiration and real-world ideas you can use right away.

Regional User Group Workshops provide ongoing education and training to expand your knowledge of MicroEdge solutions. These free, interactive workshops are a forum for our clients to exchange new ideas and tips for improved philanthropic practices.


Contact Technical Support

AngelPoints, GIFTS, GIFTS Alta, and GIFTS Online Support
Phone: 877.704.3343
Email:  helpdesk@microedge.com
Online: Click the Cases tab at the top of your PowerME homepage and then click the Create New Case button.
Technical Support Hours: Monday – Friday, 8:00am–8:00pm (ET)

FIMS and FoundationPower Support
Phone: 800.256.7772
Email:  fimssupport@microedge.com
Online: Click the Cases tab at the top of your PowerME homepage and then click the Create New Case button.
Technical Support Hours: Monday – Friday, 8:00am–8:00pm (ET)

Australia Clients
Finrea Pty Ltd.
172 Belgrave-Hallam Road
Belgrave South VIC 3160
Tel: 1800 787 639
Email: giftssupport@finrea.com.au

Clients who experience a critical issue with their hosted system outside of Technical Support hours can report it by calling MicroEdge Afterhours Critical Support (MACS) at 855.650.3264. This number should only be used for critical issues on hosted systems. For issues with installed systems or non-critical issues, please call during regular Technical Support hours, Monday – Friday, 8:00am–8:00pm (ET).